Maintenance
INFORM US OF A MAINTENANCE ISSUE
All maintenance requests can be submitted online via the Tenant Portal. If you have not activated your portal, please email your property manager. They can send you a link to activate your account. After reviewing our procedures, simply login to your portal or call our office to submit your request, and we will address your maintenance issue. If it is an emergency that requires immediate attention, please call (561) 420-0640.
If this is a life-threatening emergency call 911 immediately.
IMPORTANT
Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.
VENDOR ACCESS
Our vendors are never provided with keys to access your property, for security purposes. You are responsible for coordinating with the vendor to set up an appointment time. If you set up an appointment and do not show up or cancel in advance to allow the vendor access, you are responsible for the vendor’s trip fee.
THE FOLLOWING ARE SOME BASIC GUIDELINES REGARDING MAINTENANCE ISSUES:
Fire: Call the Fire Department immediately.
A/C Repair: A/C repair is not considered an emergency by Florida law, but we do want to have it taken care of immediately. You may call the emergency line to report your A/C being out and we will submit the work order immediately. However, we cannot guarantee that the vendors will be able to get out quickly, because it is not considered an emergency by Florida law and they do run on a skeleton staff over the weekend and after hours.
Heater Repair: Only if the outside temperature is below 40 degrees.
Clogged toilet or drain: This is your responsibility if the clog is caused by the resident. After an invoice is received from the vendor and the problem is determined, a resident charge will be added to the account if necessary. Pipe broken/leaking: Turn off the water valve to the pipe or exterior water main until the plumber arrives.
Broken doorknob, Lock, or Window: If a resident is prevented from properly securing the unit, please call immediately. If temporary measures can be taken until business hours, the resident should wait until regular business hours before contacting management.
No hot water: Not an emergency – use temporary measures until normal business hours and we will handle your request as soon as possible.
No electricity: Only considered an emergency if 1.) The resident has called the electric company and found out they were not at fault. 2.) After the Resident has checked all the breakers by flipping them hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages are not an emergency! If a wall switch or outlet begins to smoke or smell, remove all plugs and turn off the switch. If necessary, call the fire department.
Lock Out: We are not responsible for supplying an extra key if the Resident is locked out of the unit. The resident can purchase an extra key for $50 during normal business hours at the office. After hours, the Resident is responsible for calling a locksmith.
Appliance failure: Refrigerator out, oven not working, dishwasher not working, etc. are not considered emergencies and will be handled only during normal business hours. Ibero Property Management is not responsible for loss of food or alternative lodging due to appliance failure.
Pest Control: All Residents are responsible for their own pest control.